Frequently Asked Questions

Have a question? We’ve answered the most common ones below to help you shop with confidence.

Orders & Shipping

Do you ship internationally?
Yes, we offer international shipping. Available shipping options and estimated delivery times will be displayed at checkout.
How long will it take to receive my order?
Orders typically take 1 to 3 business days to process. Delivery times vary depending on your destination and the shipping method selected.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email with a tracking number to follow your shipment.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in their original condition. Return shipping costs are the responsibility of the customer unless the item is defective.
Can I exchange an item?
We do not offer direct exchanges. Please return your original order for a refund and place a new order for the desired piece.

Materials & Quality

What materials do you use?
Materials vary by design. Our collections feature a mix of natural gemstones, zircon, pearls, and high-quality plated metals. Each product page lists the exact materials used for that specific piece.
Are your stones natural?
We use authentic natural gemstones for many of our pieces. Because they are natural, slight variations in color and texture are normal and expected.

Care & Wear

Can I wear my jewelry in the water?
We recommend removing your jewelry before bathing, showering, or swimming to best maintain the finish of the metals and stones.
How should I store my jewelry?
Gently wipe your pieces with a soft cloth after wear. Store them separately in a dry jewelry box or pouch, and avoid direct contact with harsh chemicals or perfumes.

Sizing & Fit

How do I choose the right length?
Detailed measurements are provided on every product page. Many of our necklaces and bracelets also feature adjustable extender chains for a more flexible fit.

Gifting

Is NORVETHA jewelry a good gift?
Yes. With a focus on modern design and everyday wearability, our pieces make thoughtful gifts for any occasion.
Can I send an order directly to a recipient?
Simply enter the recipient's shipping address during checkout, and we will deliver it directly to them.

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