Refund policy

Returns and Refunds

At NORVETHA, we want your order to feel considered, clear, and easy to shop. If your order is not quite right, please review the return guidelines below.

Return Window

You may request a return within 15 days of delivery. Items must be unused, undamaged, and returned in their original condition with the original packaging included.

Non-Returnable Items

Items marked as final sale or clearance are not eligible for return unless they arrive damaged, defective, or incorrect.

How to Start a Return

To request a return, email contact@norvetha.com with your order number, the item you would like to return, and the reason for your request. If the item arrived damaged, defective, or incorrect, please include clear photos.

We will reply with return instructions and the return shipping address. Please do not send items back before receiving return instructions from us.

Return Shipping

Return shipping costs are the customer's responsibility unless the return is due to a damaged, defective, or incorrect item.

Refunds

After we receive and inspect your return, we will notify you by email. Approved refunds will be issued to the original payment method. It may take 5 to 7 business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the order arrived damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.

Natural Materials

Many pieces feature natural gemstones, pearls, cubic zirconia, plated metals, or other jewelry materials as described on each product page. Natural gemstones may vary in color, texture, shape, and pattern. These variations are not considered defects.